Frequently Asked Questions
Everything you need to know about your Neon Vintage experience.
How do I know the vintage items will fit me?
Since vintage sizing differs from modern standards, we provide exact measurements in inches for every garment. We recommend comparing these measurements against a similar item you already own for the perfect fit.
What is the condition of your clothing?
Every piece is carefully curated and inspected. We use a grading system from 'Mint' to 'Good' and clearly list any minor imperfections or natural wear in the product description to ensure transparency.
How long does shipping take?
Orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return window for store credit or exchange on all items, provided they are returned in the same condition they were received. Please note that original shipping costs are non-refundable.
Are the items professionally cleaned?
Yes, all our vintage pieces undergo a professional eco-friendly cleaning process or specialized steaming before being listed, ensuring they arrive fresh and ready to wear.
Do you offer international shipping?
Absolutely! Neon Vintage ships worldwide. Customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.